Shipping policy

We aim to make receiving your Helen Hunt Skin order as simple and reliable as possible. Orders are carefully prepared and dispatched from the UK.

Dispatch times

We aim to dispatch all orders within 1 working day of your order being placed.

Orders placed over a weekend or on a UK bank holiday will usually be processed on the next working day.

During particularly busy periods, dispatch may occasionally take a little longer. If we become aware of a significant delay affecting your order, we'll let you know.

UK delivery

All orders are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days of dispatch.

Most orders should therefore arrive within approximately 3–4 working days of ordering.

Delivery times are estimates rather than guarantees and may occasionally be affected by circumstances outside our control, including delays within the Royal Mail network.

Delivery charges

Standard UK delivery: £5.99

Free UK delivery on orders over £50.

Your delivery charge, where applicable, will be clearly shown at checkout before you complete your purchase.

Tracking your order

Once your order has been dispatched, we'll send you a confirmation email with your Royal Mail tracking details.

You can use these details to follow the progress of your delivery.

Delivery addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, please contact us at care@helenthuntskin.com as soon as possible. As we aim to dispatch orders quickly, we cannot guarantee that we'll be able to change the delivery address once an order has been placed.

We cannot accept responsibility for an order being delayed or delivered incorrectly where an incomplete or incorrect delivery address has been provided, although we'll always do our best to help resolve the situation.

If your order hasn't arrived

If your order hasn't arrived within the expected delivery timeframe, please check your Royal Mail tracking information in the first instance.

If you still need help, contact us at care@helenthuntskin.com with your order number and we'll look into it for you.

Please allow for occasional delays within the Royal Mail network, particularly during busy periods and around public holidays.

Damaged parcels

We carefully prepare and package every Helen Hunt Skin order before dispatch.

If your parcel arrives damaged, or a product has been damaged in transit, please contact us as soon as possible at care@helenthuntskin.com.

Please include your order number and, where possible, photographs of the parcel and affected product so that we can resolve the issue as quickly as possible.

Lost parcels

If your parcel appears to have been lost in transit, please contact us and we'll investigate this with Royal Mail.

Where a parcel is confirmed as lost, we'll arrange an appropriate replacement or refund.

International delivery

We currently deliver within the United Kingdom only.

Contact us

If you have any questions about the delivery of your order, please contact:

Helen Hunt Skin
Email: care@helenthuntskin.com

We'll be happy to help.