Refund policy

We hope you'll be completely happy with your Helen Hunt Skin order. If something isn't right, please get in touch and we'll be happy to help.

Changing your mind

If you purchase from us online, you have the right to change your mind and cancel your order within 14 days of receiving it.

To request a return, please contact us within 14 days of delivery, providing your order number and details of the item or items you would like to return.

Once you have notified us that you wish to cancel, you have a further 14 days to return the products to us.

Condition of returned products

Please take care of products while they are in your possession and, wherever possible, return them unused and in their original packaging.

You are welcome to inspect your products as you reasonably would when purchasing them in a shop. If a product has been handled or used beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from your refund to reflect any reduction in its value.

For skincare products in particular, opening, dispensing or using a product may significantly reduce its value, as we may be unable to resell it. Any deduction will reflect the circumstances and condition of the returned product.

How to make a return

To arrange a return, please contact us at care@helenhuntskin.com with:

• Your name

• Your order number

• The product or products you would like to return

• The reason for your return, if you would like to provide one

We'll then provide you with the details you need to return your order.

Please do not send products back to us without contacting us first, as this may delay the processing of your return.

Return postage

If you're returning an order because you've changed your mind, you are responsible for the cost of returning the products to us.

We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.

If a product is faulty, damaged, incorrect or otherwise not as described, please contact us before returning it. Where appropriate, we will arrange or cover the reasonable cost of returning the product.

Refunds

Once we receive your return, we'll inspect the products and process any refund due.

Refunds will be made to your original payment method and will be processed without undue delay and no later than 14 days after we receive the returned goods or, where applicable, evidence that they have been sent back to us.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Delivery charges

If you cancel and return your entire order under your statutory right to cancel, we will refund the standard delivery charge you paid when placing your order.

If you selected a more expensive or enhanced delivery service, we are only required to refund an amount equivalent to our standard delivery charge.

If you return only part of an order, the original delivery charge will not normally be refunded where that delivery charge would have been payable for the items you have kept.

Faulty, damaged or incorrect products

We take great care when preparing and sending your order. If you receive a product that is damaged, faulty, incorrect or not as described, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL], quoting your order number.

Where possible, please include photographs showing the issue so that we can resolve it for you as quickly as possible.

Depending on the circumstances and your statutory rights, we will offer an appropriate remedy, which may include a replacement or refund.

Nothing in this policy affects your statutory rights.

Allergies, sensitivities and suitability

Skincare is personal, and individual skin can respond differently to ingredients and formulations.

Please review the product information and ingredients provided before use and follow any directions or precautions shown on the product or our website.

A product being unsuitable for an individual's skin, or a personal preference regarding its texture, fragrance or results, does not in itself mean that the product is faulty. Your statutory rights are unaffected where a product is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

If you're unsure whether a Helen Hunt Skin product is suitable for you, please contact us before purchasing and we'll be happy to help.

Cancelling before your order is dispatched

If you would like to cancel or amend an order before it has been dispatched, please contact us as soon as possible.

We fulfil orders quickly, so we cannot guarantee that we'll be able to make changes once an order has been placed. If your order has already been dispatched, you can still exercise your applicable cancellation and return rights as set out above.

Contact us

If you have any questions about a return, refund or product you've received, please contact:

Helen Hunt Skin
Email: care@helenhuntskin.com
Returns address: Helen Hunt Medical Aesthetics, 4 Barnfield Crescent, Exeter, EX1 1QT

We'll always aim to deal with any issue fairly and as quickly as possible.